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FAQs

Frequently asked questions

Signing Up

Is there a sign-up fee?


There is no sign-up fee and absolutely no cost to you or your organisation. The products are free and are provided by our brand partners – they simply want you and your colleagues to try their products and raise brand awareness. 




Will payment ever be required? What about delivery?


Just like everything else, we cover the costs. You will never be required to provide payment for anything.




What if I don’t want to receive products for a particular campaign?


You’re completely in control of which campaigns you opt-in to and which products you receive. You will never receive a delivery unless you have authorised it.




Will me or my organisations information be shared with anyone else?


Only if/when you have opted-in to a campaign will we start processing your organisation for delivery. Your company’s information will not be transferred to any third party companies, other than our logistics provider to arrange your delivery.




What countries do you usually offer your services to?


Our main areas of operation are U.K., U.S., Canada, Ireland, Western Europe, Nordics, Middle East. However, we often have one off campaigns in countries like South Africa!




How often do you have campaigns?


In the U.K., we aim to have free employee rewards campaigns once a week. However, please note that not all UK campaigns are available nationwide, so this doesn’t mean you will always be offered campaigns on a weekly basis. Everywhere else, our campaigns can vary from once a month to once every quarter. Our team are always working hard to get more campaigns in place for our global network.





How it works

How do I opt-in to a campaign?


You will receive an email alert as and when there is a new free product in your area – the email will contain a link to the campaign page on our website.  This will give you all the information about the product and you can opt in with your unique WPA code.




How do I opt-out of a campaign?


You will receive an email alert as and when there is a new free product in your area – the email will contain a link to the campaign page on our website where you can opt out, or you can email back to let us know. If you want to opt-out you will then not be contacted again until there is a new product you can receive and the process will then repeat itself.  If at any time you want to unsubscribe you just let us know and we can remove you from our database immediately. 




I’ve been selected to receive for a campaign – when can I expect my delivery?


You will receive an email from our operations team with the delivery date that the FREE products will arrive.




Am I/my organisation expected to do anything in return?


There is no obligation. Only a questionnaire provided by the brand company asking for feedback
(it comes via an online web link and we ask that you forward it on to your staff). It’s definitely welcome but not compulsory, and there is no a minimum amount of reviews required. 
We also love when your staff take photos of themselves enjoying the products and ask you collect and send back to us – again, its welcomed but not compulsory 




How will you use my feedback/photos?


Your feedback/photos are used internally by The Work Perk. We remove any personal information (names etc.) and use your feedback on our client reports. If special circumstances arise where a client would like to use a photo or testimonial for something beyond The Work Perk, we will always contact the WPA first for consent.




How frequently do you run campaigns?


In the U.K., we aim to have free employee rewards campaigns once a week. However, please note that not all UK campaigns are available nationwide, so this doesn’t mean you will always be offered campaigns on a weekly basis. Everywhere else, our campaigns can vary from once a month to once every quarter. Our team are always working hard to get more campaigns in place for our global network.




Why have we not heard from you for a while?


This will simply be because we haven't had a suitable campaign to offer your company. As soon as we do, we will be in contact with an opt in email - so you just need to keep a look out in your inbox and we'll be in touch as soon as we can!




Why can’t we be included in all campaigns?


You can only opt-in to campaigns that are eligible for your organisation. This is because we have to work with the client's brief, which may mean only including companies in certain counties, regions, cities, industries etc. You will be notified of campaigns that you are eligible for via email, so please look out for emails from wpa@theworkperk.com




My office is under 200 staff, can we take part?


In the U.K. our minimum employee headcount for desk drop campaigns is 200. If you're under 200 you're still valid for our exclusive email offers for staff and our Personal Perks app https://www.personal-perks.com

To increase your employee headcount by joining with other companies/offices – for example, if you work in a workspace, why not include the company working on the floor above? If you would like more information on this, please email wpa@theworkperk.com




Why is the website telling me I’m not eligible?


The campaigns you are eligible for will be sent to you via email. This is because we have to work with the client's brief, which may mean only including companies in certain counties, regions, cities, industries etc.




Can you send me samples for my event I’m running at work/charity event?


We work on a campaign basis, so we’re only able to include samples for your event if the dates and company align with the client’s brief. Unfortunately, we are not permitted to use our samples for charity events, if ever you need more information on this please ensure you contact us wpa@theworkperk.com




Can I cancel my delivery?


Yes, but only if we are given a fair amount of notice ahead of the delivery day. Cancellations do costs us and it is hard to reallocate the samples once the delivery has already been made. Refusal on the day of delivery will not be accepted. Repeat cancelations may affect your inclusion in future campaigns.




What sizes do the products come in?


The sizes and types of products we send out do vary, sometimes they will be sample sized, and others could be a full-sized product. When opting in, if ever you are unsure of exactly what you will be receiving, please ask us ahead of the delivery being made.




What is a WPA?


WPA stands for Work Perk Ambassador – this is the title given to the Primary Contact at a company that has signed-up to The Work Perk. Once your sign-up has been registered, you receive your unique WPA Code.





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The Work Perk Ltd | info@theworkperk.com | +44 (0)20 3841 1340

London HQ, 2nd floor, Centennium House, 100 Lower Thames Street, London, EC3R 6DL

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